Terms and Conditions

Returns are accepted. 

We accept returns up to 30 days from the time you receive your order.  Item must be returned in it’s original, unopened, undamaged packaging for eligibility. When returning your item, please include a copy of your sales receipt (a sales receipt would have accompanied your order when you received it.)  If you have lost your sales receipt, please write your full name, shipping address, and date you placed your order. Customer pays all returned postage with tracking unless item is defective.  Upon receiving the item back, customer will be refunded for the merchandise within 3 business days.

Cancellation:  Customer may cancellation their order at any time unless the item has been shipped.  Customer can return the item upon receiving it at their own expense with parcel tracking, for a full refund of returned merchandise. Upon receiving the item back, customer will be refunded for the merchandise within 3 business days.

Shipping:  We only use US Postal Service for shipping at this time.  We ship per the customer’s shipping option at checkout.  Example:  If customer selects priority shipping, the parcel will be shipped US Mail – Priority with Tracking. Products will be shipped within 2-3 business days after payment.

Privacy:  Click here to view our updated Privacy Policy.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

Email:   customerservice@jshobbiesandcrafts.com

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